The Teleconsultation pilot program gives overseas members 24/7 access to U.S. licensed healthcare professionals via video chat. This program is available to current Blue Cross and Blue Shield Service Benefit Plan members living or traveling outside of the U.S.

U.S. medical care while living or traveling overseas

How it works:

  1. Register for the service by completing the form.
  2. When you need to be treated, log in to the Teleconsultation portal.
  3. Complete a brief medical history and list all
     current symptoms.
  4. Our team will notify you and begin the
     Teleconsultation visit.
  5. When the visit is complete, discharge instructions and diagnosis information are available in our secure Teleconsultation portal.

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Learn More

Review conditions treated by the program, countries serviced and FAQs here. Or, call our 24 hour Service Center for additional assistance at +1-312-935-1751.

Medical Conditions Eligible for Teleconsultation


Lacerations - minor




Minor Sports Injuries

Arthritic Pain

Simple Medication Refills

Urinary Tract Infections (Simple)


"Pink Eye" or Conjunctivitis

Yeast Infections





Upper Respiratory Infections (Uncomplicated)

Minor Infections (ex. Skin, Sore Throat)

Colds and Flu


Insect Bites

Cold Sores

Sore Throats

Mild Dehydration


Minor Skin Inflammation and Infections

Ear Infections


Sprains and Strains

Other Minor Conditions on a Case by Case Basis

Fever (Over Age 12 Months, Under Age 70)

Teleconsultation is not appropriate for potentially life-threatening or serious issues requiring medical attention, or treatment for children younger than one year of age. For emergencies, please call your local emergency phone number.